Your Knowledge Base
Your Knowledge Base is the full list of questions and answers your Assistant uses to respond to customers — every one of them, no matter how they were added. Whether you typed a question in yourself or imported it from a PDF or webpage and approved it, it ends up in the same place: this list.
Head to Knowledge Base in your dashboard to see it, search it, and manage it.
Adding a question by hand
Click “Add New Question”
You’ll find this button at the top of your Knowledge Base page.
Write the question and answer
Type the question the way a customer might actually ask it, and the answer you’d want your Assistant to give.
Save
Your answer is added to the Knowledge Base and your Assistant can start using it right away.
Because you’re writing these yourself, there’s no review step — they go live as soon as you save. Anything brought in through an import goes through an approval step first, but once it’s approved it lands in this same list.
Managing your questions
Every question in your Knowledge Base — hand-written or imported — shows up in a searchable table. Search by either the question or the answer to find what you’re looking for. From there you can:
- Edit a question or answer at any time, regardless of where it came from
- Delete ones that are outdated or no longer accurate
Keeping this list accurate is one of the best ways to improve how well your Assistant responds to customers.