1. Acceptance Of Terms

These Terms of Service govern your access to and use of Assistloft websites, applications, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Your use of the Services is also subject to our End User License Agreement and Acceptable Use Policy.

2. Eligibility And Accounts

You must be able to form a binding contract to use the Services. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate account information and to promptly update it as needed.

3. Services

Assistloft provides tools for AI-powered customer engagement, knowledge base management, conversation intelligence, CRM workflows, and team collaboration. We may modify, suspend, or discontinue portions of the Services from time to time.

We may offer beta, preview, or experimental features. Those features may be incomplete, change without notice, or be discontinued at any time.

4. Acceptable Use

You agree not to misuse the Services or help anyone else do so. Prohibited conduct includes:

• Violating applicable laws, regulations, or third-party rights.
• Attempting to gain unauthorized access to the Services or related systems.
• Interfering with, disrupting, or burdening the Services.
• Uploading malicious code, malware, or harmful content.
• Using the Services to generate or distribute unlawful, deceptive, abusive, or infringing content.
• Reverse engineering, scraping, or copying the Services except as permitted by law or written agreement.
• Using the Services to make automated decisions with legal or similarly significant effects without appropriate human review.

5. Customer Content

You retain ownership of content, data, prompts, files, knowledge base materials, customer records, and other information you submit to the Services ("Customer Content").

You grant Assistloft a limited license to host, process, transmit, display, and use Customer Content as necessary to provide, secure, support, and improve the Services in accordance with these Terms and our Privacy Policy.

You represent that you have all rights and permissions necessary to submit Customer Content to the Services and to allow Assistloft to process it.

6. AI Features And Outputs

The Services may use artificial intelligence to generate responses, summarize conversations, classify leads, extract insights, or assist with customer workflows. AI-generated output may be inaccurate, incomplete, or unsuitable for a particular purpose.

You are responsible for reviewing and validating AI output before relying on it, sharing it, or using it to make decisions. Assistloft does not provide legal, financial, medical, or other professional advice through the Services.

7. Website Chat Widget

If you add the Assistloft chat widget to your website, you are responsible for how it is used there. Messages and contact details that your website visitors share through the widget are Customer Content.

You are responsible for telling your visitors how their information is used, including providing a privacy policy where the law requires one. You can add a link to your privacy policy in your chat widget settings, and the widget will show it to your visitors.

The widget may show a small "Powered by Assistloft" link. On plans that include it, you can remove this link in your chat widget settings.

If you run out of AI credits while your subscription is active, the chat on your website stops giving AI answers and shows a contact form, so visitors can still leave their details, until you add credits. If your subscription ends, the chat shows this contact form for 30 days and is then hidden from your website until you choose a plan again.

8. Privacy And Security

Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that we process information as described there.

We use reasonable administrative, technical, and organizational measures designed to protect the Services. However, no system can be guaranteed to be completely secure.

9. Subscriptions, Fees, And Payment

Some Services may require payment of subscription fees, usage fees, AI credits, or other charges. You agree to pay all fees associated with your account and selected plan.

9.1 Billing And Subscription Terms

Subscriptions are offered on a recurring basis (e.g., monthly or annually) and are billed in advance at the time of purchase. By selecting a subscription plan, you authorize us to charge your designated payment method on a recurring basis corresponding to your chosen billing cycle until the subscription is canceled or terminated.

9.2 Cancellation And Auto-Renewal

You may cancel your subscription auto-renewal at any time on the Billing page of your account or by contacting customer support. To prevent future charges, you must cancel prior to your next renewal date. Upon cancellation:

• Your subscription will remain active, and you will retain full access to the Service through the remainder of your current paid billing period.
• Your subscription will not auto-renew at the conclusion of the paid term, and no further recurring charges will be made.
• Any AI credits left in your account are kept, as described in Section 9.4.

9.3 Free Trial

We may offer new customers one free trial of a selected plan. A payment method is required to start a trial. Unless you cancel before the trial ends, your paid subscription starts automatically at the end of the trial and your payment method is charged. Each customer may use one free trial. A trial may include a smaller amount of AI credits than the paid plan.

9.4 AI Credits

AI features use AI credits, which are deducted from your balance as the AI is used. Your plan adds a set amount of AI credits each billing month, and you can buy more or turn on automatic reloading on the Billing page.

• Unused AI credits do not expire and carry over from month to month.
• AI credits can only be used while you have an active subscription. If your subscription ends, your remaining credits stay in your account and can be used again when you subscribe again.
• When your balance runs out, AI features stop until you add more credits.

9.5 Plan Changes

You can change your plan on the Billing page. A move to a smaller plan takes effect at the end of your current billing period. If you use more team members, connected social accounts, or websites than the smaller plan allows, you will need to reduce them before you can switch.

9.6 Refund Policy

Except as expressly required by applicable law, all purchases, including annual and monthly subscription payments and AI credit purchases, are strictly non-refundable. We do not issue cash refunds, prorated credits, or adjustments for unused time, partial months/years, unused AI credits, or unused platform usage if you cancel your subscription prior to the end of your billing cycle.

9.7 EU/UK Right Of Withdrawal

If you are a consumer residing in the European Union (EU) or United Kingdom (UK), you have the right to withdraw from your subscription purchase within 14 days without giving any reason. If you exercise this right, we will refund your payment prorated based on the portion of the Services provided up to the date you notified us of your cancellation.

Please note: If you purchase a subscription and explicitly request/consent to begin using the Services immediately, you acknowledge that you lose your statutory 14-day right of withdrawal once you begin using the platform or access the digital content.

9.8 Changes To Pricing And Terms

We may change pricing, plan features, or billing terms from time to time. We will use reasonable efforts to provide notice of material changes before they apply to you.

10. Third-Party Services

The Services may integrate with or link to third-party products, services, websites, or platforms. We are not responsible for third-party services, and your use of them may be governed by separate terms and policies.

11. Assistloft Intellectual Property

Assistloft and its licensors retain all rights, title, and interest in and to the Services, including software, designs, interfaces, trademarks, logos, documentation, and related intellectual property. Except for the limited right to use the Services under these Terms, no rights are transferred to you.

12. Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant Assistloft the right to use them without restriction or compensation to you.

13. Confidentiality

If either party receives non-public information from the other that is marked confidential or should reasonably be understood to be confidential, the receiving party will use reasonable care to protect it and will use it only for purposes related to the Services.

14. Suspension And Termination

You may stop using the Services at any time. We may suspend or terminate access to the Services if you violate these Terms, create risk for Assistloft or others, fail to pay fees, or if required by law.

Upon termination, your right to access the Services will end. Sections that by their nature should survive termination will continue to apply.

15. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Assistloft disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

16. Limitation Of Liability

To the fullest extent permitted by law, Assistloft will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities. Assistloft's total liability for any claim relating to the Services will not exceed the amounts paid by you to Assistloft for the Services giving rise to the claim during the 12 months before the event giving rise to liability.

17. Indemnification

You agree to defend, indemnify, and hold harmless Assistloft from and against claims, liabilities, damages, losses, and expenses arising from your use of the Services, Customer Content, violation of these Terms, or violation of applicable law or third-party rights.

18. Changes To These Terms

We may update these Terms from time to time. If we make material changes, we will use reasonable efforts to notify you. Your continued use of the Services after the updated Terms become effective means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles, unless a different governing law is required by applicable law or specified in a separate written agreement.

20. Contact Us

If you have questions about these Terms, please contact us at legal@assistloft.com.